Terms & Conditions

Terms and Conditions of Service Last Updated: August 2026 Welcome to Swiss Excellence Limousine. These terms and conditions outline the rules and regulations for the use of our premium chauffeur services. 1. Bookings and Confirmations All bookings must be submitted through our website online booking form, WhatsApp channel, or email. A booking is only considered confirmed once you receive a confirmation email with a Booking Reference from Swiss Excellence Limousine. 2. Rates and Payments - Fares are calculated based on the service type, fleet class selected, distance, and duration. - Payment links for card payments are sent prior to travel, or payments can be made directly in the vehicle via cash or terminal. - All prices are in Swiss Francs (CHF) and include the statutory VAT where applicable. 3. Cancellations and No-Show Policy - Cancellations made up to 24 hours prior to the scheduled pickup time are free of charge. - Cancellations made between 12 to 24 hours prior will incur a 50% cancellation fee. - Cancellations made less than 12 hours prior, or in the event of a no-show, will be charged in full (100%). - For airport pickups, waiting times of up to 60 minutes are free. Additional waiting times may incur extra fees. 4. Conduct and Liability - Smoking, vaping, and consumption of illegal substances are strictly prohibited inside all vehicles. - Clients are liable for any damages caused to the vehicle by themselves or their guests. - Swiss Excellence Limousine is not liable for travel delays caused by force majeure, extreme weather, or road closures. By booking our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.